T-Mobile To Me: No HTC Dream, Sorry, Never Heard Of It

Just for fun, I emailed T-Mobile several days ago and told them I had heard they will soon be offering a phone called the HTC Dream which ran Google software. I mentioned that I read about it on the internet and that I wanted to check it out before I decided on the iPhone. I asked when I could expect to see it in stores.

Their response? No HTC Dream! Not even a mention of it coming soon. If I wasn’t a tech geek who already knew better, this sort of communication (see below) would have sent me right to the AT&T store.

Note that this email arrived yesterday – at 10 PM the day before the big Android announcement.

Dear Sarah Perez,

Hi Sarah my name is Steve; thank you for contacting T-Mobile and giving me the chance to help. I see you emailed online customer care regarding the HTC Dream Phone. I know how important it can be to get the latest phone at a great price so I would be delighted to research this for you.

First, Sarah I apologize for the delay in our reply. We are getting an usually high volume of emails and are working to answer them in a timely manner. We appreciate your patience and I hope this has not caused any inconvenience.

I do not show that we will be offering the HTC Dream Phone yet Sarah and we do not offer preorders for phones. We are always updating the list of phones and devices to meet the changing your needs so this may be offered in the future. Regrettably, we do not have access to information on new devices until they are made available to you. I suggest checking back with us at www.t-mobile.com since the list of available devices is updated on an ongoing basis.

Sarah, if you would like to take advantage of one of our offers please let us know and we will be happy to process your order for you. You can also upgrade online by:

1) Login to http://www.my.t-mobile.com.
2) Click "Phone & Accessories"
3) Under the "Handset Upgrade" section click "Upgrade your phone".

If you have more questions Sarah, please reply referencing case # (removed) You can call Customer Care toll free at 1-800-937-8997 or 611 then SEND from your phone and we will be happy to help you. Thank you Sarah, for being a valued T-Mobile customer since September of 2002.

Yeah, 2002. I guess they figure I’m not going anywhere. Ha! I’m counting the days until my contract expires.