Fixya: Free Tech Support

A new service called Fixya is using the web 2.0, community-focused model to offer free tech support for any consumer product. With Fixya, you can immediately give or receive advice by chatting online. In addition to the tech support, the site offers user guides and repair information. Fixya’s goal seems to be to become the Wikipedia of tech support. From their about back, they state that "the idea behind FixYa is to aggregate all support information that is scattered throughout the internet in a single user friendly location. In addition, FixYa is a huge knowledgebase that is constantly updated by a live community of users who share their experiences of technical problems and solutions. Through the site’s unique rating system, FixYa is allowing users to find the best solution for every problem and even offer a new solution. Our aim is that over time, FixYa will offer the best solutions for the most common problems of each and every product the site is covering. The best thing about our knowledgebase is that it’s based on true user experience rather than on projected FAQs by the manufacturer." This sounds like it could be a very useful service if they can get a large enough user base to participate.