Comments on: Tech Support Via IM http://www.sarahintampa.com/sarah/2006/07/16/tech-support-vi.html Fri, 29 Aug 2008 21:52:02 +0000 http://wordpress.org/?v=2.5.1 By: murray gray http://www.sarahintampa.com/sarah/2006/07/16/tech-support-vi.html#comment-1740 murray gray Mon, 17 Jul 2006 08:01:38 +0000 http://www.sarahintampa.com/sarah/2006/07/16/tech-support-via-im.html#comment-1740 hey sarah -- thanks for the mention. we appreciate it. :) @guru: we're currently implementing all the things you mentioned. we agree with u: they're essential. nice point on answering the same question multiple times. as a qunu expert myself, i'm not often forced to do so. i very often just point people to a URL that will solve their issue that they haven't been knowledgable enough to find by themselves. sometimes people just need a quick pointer in the right direction, or someone to give them extra context on a question they have. that's how quick, live support beats the delayed kind. Qunu's going to be an important resource for new users who don't know how to work forums, wikis or IRC and frankly, are intimidated by them. hey sarah — thanks for the mention. we appreciate it. :)
@guru: we’re currently implementing all the things you mentioned. we agree with u: they’re essential.

nice point on answering the same question multiple times. as a qunu expert myself, i’m not often forced to do so. i very often just point people to a URL that will solve their issue that they haven’t been knowledgable enough to find by themselves.

sometimes people just need a quick pointer in the right direction, or someone to give them extra context on a question they have. that’s how quick, live support beats the delayed kind.

Qunu’s going to be an important resource for new users who don’t know how to work forums, wikis or IRC and frankly, are intimidated by them.

]]> By: Guru http://www.sarahintampa.com/sarah/2006/07/16/tech-support-vi.html#comment-1739 Guru Mon, 17 Jul 2006 03:44:16 +0000 http://www.sarahintampa.com/sarah/2006/07/16/tech-support-via-im.html#comment-1739 I like the idea, but checking out the site, I don't see any repository for the information that the experts share, meaning that it is likely that the experts might waste a lot of time answering the same questions over and over. It might be neat if you asked a question and along with a list of potential experts, you got some links where those questions were answered before (maybe the IM conversations could be logged?). I like the idea, but checking out the site, I don’t see any repository for the information that the experts share, meaning that it is likely that the experts might waste a lot of time answering the same questions over and over.

It might be neat if you asked a question and along with a list of potential experts, you got some links where those questions were answered before (maybe the IM conversations could be logged?).

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