Tech Support Via IM

If you’re the kind of person who generally gets tech support via message boards, then you might like this new tech support service called Qunu. Odd name, but interesting concept - their goal is to recreate the message board spirit, but in real-time via IM. So, instead of posting your question to a board and waiting on a response, you can use Qunu and get an expert’s answer sent back to you much quicker than via a message board posting. Qunu experts must run Jabber IM software, but Qunu users (the help seekers), just use the Qunu website. Somewhat like a search engine, a help seeker puts keywords into a search box, but instead of traditional search results, you’ll get a list of experts you can chat with. So far, over 1000 experts have signed up. Sounds good in theory, let’s see how it works out.

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